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FAQ Section

Have questions about our services? Find answers to commonly asked queries below and learn more about how Marketplace Executive can help your online retail business succeed.

1. What is Marketplace Executive and how can it help my business?

Marketplace Executive is a consultancy that helps online retailers build or grow third-party marketplace platforms. We also coach individual sellers on platforms like Takealot, Loot, and Amazon South Africa—from setup to scaling sales.

2. Who is Dylan Twaddle and why should I trust his expertise?

Dylan Twaddle has over 10 years of marketplace experience, including launching and leading platforms for Takealot.com, Loot Online, and Amazon South Africa. His insights are built on real-world success.

3. Do you only work with marketplace platforms, or do you also help sellers?

We work with both. We help platforms launch and develop their seller ecosystem and coach selling partners—from beginners to experienced brands—on how to succeed on major online marketplaces.

4. How do your coaching sessions work?

Coaching is available in person (Cape Town) or remotely (South Africa & abroad). We tailor each session to your level of experience and your business goals. The first consultation is free.

5. How much do your consulting and coaching services cost?

Services are billed hourly, with discounted rates available for multiple sessions booked upfront. After your free consultation, we’ll suggest a plan that suits your needs and budget.

6. What can I expect from the free first consultation?

The first session is used to understand your current level, business goals, and marketplace ambitions. We’ll then tailor a roadmap for success and estimate the time and cost involved.

7. Can you help me start selling on Takealot or Amazon South Africa?

Yes. We specialise in helping new and established sellers get set up and grow sales on platforms like Takealot, Loot Online, and Amazon South Africa, with step-by-step coaching.

8. I’m an international seller. Can I still get help?

Absolutely. While we’re based in Cape Town, we offer remote coaching and consultancy for businesses and sellers across South Africa and abroad.

9. Do you work with beginner sellers or only established businesses?

We work with all levels. Whether you're just starting out or running an established business, we’ll customise our service to meet your experience and goals.

10. How do I book a session with Marketplace Executive?

Simply contact us via our website to schedule your free consultation. From there, we’ll design a session plan tailored to your needs, whether remote or in-person.